Terms of Use


Welcome to our app and/or website (the “App”). This App is operated by Spread-Kindness Limited, referred to as “we” or “us” or “our”.

Your access to and use of this website is subject exclusively to these Terms of Use (the “Terms”). You should read these Terms carefully before using the App.

By using the App, you agree to be bound by these Terms. If you do not accept these Terms, you must immediately stop using the App.

If you have any questions about, or difficulty in using, the App, please contact us at support@soulbuddy.com.

Terms and Conditions


The App is a free chat forum for people aged 16+ where users (we call them “SoulBuddies”), previously unknown to each other, chat over a video call for 5 minutes and afterwards score each other’s one-on-one performance based on criteria, such as kindness, authenticity, and respect.

SoulBuddies are selected randomly, anonymously and, in many cases (and to the extent possible), from different groups. Groups are created based on voluntary information provided by users. 

The chats (we call them “SoulBuddy Talk”) do not focus on any specific topics and there is no ‘right’ or ‘wrong’. The winning argument is ‘kindness’ and whatever it takes to make your opposite SoulBuddy ‘happier’.

Each SoulBuddy collects their score and, at the end of each week, SoulBuddies will see their weekly collected score automatically converted into raffle tickets (the conversion rate will vary from time to time but always be published on the Prize fund page), which in turn, will participate in the weekly raffle.

When you access the App, you will be prompted to register a profile with us. You should use this profile whenever you wish to access the App in future. If you wish to terminate your profile, you can do so by following the instructions under the “Profile” section of the App or by consulting our FAQs (which can be found at www.soulbuddy.com/FAQ).

If you fail to comply with any provision of these Terms, we reserve the right to terminate your access to the App immediately by blocking your profile, following which you must cease any further use of the App.

Access and Restrictions on Use

The App is intended for use only by those who: (i) are over the age of 16; and (ii) can access the App from within the UK and the European Economic Area (EEA). If you choose to access the App from locations outside the EEA, you are responsible for compliance with local laws where they are applicable.

The purpose of the App, namely the coincidental connection of two strangers and the reward of a friendly and respectful interaction with each other, can only be fulfilled if all SoulBuddies adhere to the intended functionality of the App, which is described in the previous chapter.

Any manipulation or circumvention of this intended functionality of the App, the SoulBuddy Talks and/or the rating system is prohibited. Incompatible with the functioning of the App is in particular, but not exclusively, the creation of more than one user account by one person.

If there is a concrete suspicion that a SoulBuddy is manipulating, circumventing or attempting to manipulate or circumvent the functionality of the App, we may take various measures at our discretion to stop the violation. Depending on the duration and severity of the violation, these measures can be:

  • We can ask a SoulBuddy to stop the offending behaviour; in the event that the violation concerns the registration of multiple user accounts, this includes requesting a SoulBuddy to delete the additional accounts.

  • We can reduce the points a SoulBuddy has collected within a week or remove them completely from the SoulBuddy's account;

  • We can delete a SoulBuddy's account and also block future registrations by this SoulBuddy with the App.

As a condition of your use of the App, you also agree:

  • any information provided by you on the App (including any registration details) is accurate;

  • not to use the App for any purpose that is unlawful under any applicable law or prohibited by these Terms;

  • not to use the App to commit any act of fraud;

  • not to use the App to distribute viruses or malware or other similar harmful software code;

  • not to use the App for purposes of promoting unsolicited advertising or sending spam;

  • not to use the App to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

  • not to use the App in any manner that disrupts the operation of our App or business or the website or business of any other entity;

  • not to use the App in any manner that harms minors;

  • not to promote any unlawful activity;

  • not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

  • not to use the App to gain unauthorised access to or use of computers, data, systems, accounts or networks;

  • not to record videos, take screenshots, or otherwise record or document any activity on the App, unless for the purposes of reporting a problem on the App to us;

  • to maintain the confidentiality and security of any user name and/or password set by you when registering for the App; and

  • not to attempt to circumvent any password or user authentication methods.


You may create a link to the App from another website without our prior written consent provided that no such link:

  • creates a frame or any other browser or border environment around the content of our App;

  • implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our App; or

  • displays any of the trade marks or logos used on our App without our permission or that of the owner of such trade marks or logos.


The content of the App is for your personal use and general information only. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

The content does not constitute advice and should not be relied upon in making, or refraining from making, any decision. It shall be your own responsibility to ensure that any content available through this App meets your specific requirements and you agree that you are solely responsible for: (i) all costs and expenses you may incur in relation to your use of the App; and (ii) keeping your password and other account details confidential.

We may, in our sole discretion, discontinue the App or modify the content of the App from time to time without prior notice.

Accuracy and Availability

While we try to make sure that the App is accurate, complete, up-to-date and free from errors, viruses, malware, bugs and other material that is malicious or technologically harmful, we cannot promise that it will be. Furthermore, we cannot promise that the App will be fit or suitable for any particular purpose. Any reliance that you may place on the information on the App is at your own risk.

While we try to make sure that the App is available for your use, we do not promise that the App is available at all times nor do we promise the uninterrupted use by you of the App.

We reserve the right to suspend, change or remove (temporarily or permanently) the App or any part of it without notice. 

Third Party Apps

The App may include links or references to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Your use of a third party site may be governed by the terms and conditions of that third party site.

Limitation on our Liability

Please note that we only provide the App for domestic and private use. You agree not to use the App for any commercial or business purposes, and accordingly we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied on this App damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation up to a maximum amount of £300.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Your liability to us if you do not comply with these Terms

If you do not comply with these Terms, you agree to compensate us for all losses (including reasonable costs, legal fees and expenses) we suffer as a result, including in connection with any third party claims which are made against us.

Intellectual Property

All copyright, trademarks and other intellectual property rights in the App and its content (including without limitation the App design, text, graphics and all software and source codes connected with the App) are owned by or licensed to us or otherwise used as permitted by law. Intellectual property rights means rights, such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).

Nothing in these Terms grants you any legal rights in the App or the intellectual property rights in materials which are available on the App, other than as necessary to enable you to access the App. You may print off one copy, and may download extracts, of any page(s) from our App for your personal use and you may draw the attention of others to content posted on our App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our App must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our App in breach of these Terms, your right to use our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy which explains: (i) what personal information we collect from you; (ii) how and why we collect, store, use and share such information; (iii) your rights in relation to your personal information; and (iv) how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Our Privacy Policy is available at www.soulbuddy.com/PrivacyPolicy.


While we try to make sure that the App is secure, we cannot guarantee the security and confidentiality of any information that you supply via the App. For that reason, you should not upload to, or display on, the App any information that you regard as confidential, commercially sensitive or valuable. If you do upload or display any such information, we will not be legally responsible for keeping it confidential nor will we be legally responsible to you or anybody else for any use of such information.


These Terms are dated 19 February 2021. We reserve the right to vary these Terms from time to time, including to ensure compliance with applicable laws and to reflect changes to the App. Any updated Terms will be displayed on the App. It is your responsibility to check these Terms from time to time to verify such variations and, by continuing to use and access the App following such changes, you agree to be bound by any variation made by us.

Please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. Alternatively, if you live in Wales, Scotland or Northern Ireland, you can bring proceedings in the courts of your country.


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